Tech Support|CSR|Sales Rep|Prod Res|Talent Coord

I have extensive experience in customer service, highlighted by strong communication and problem-solving abilities. My talent for engaging with customers, addressing their concerns efficiently, and going above and beyond has propelled my career forward. For instance, I received promotions at both Apple and Verizon in a relatively short period, showcasing my capacity to thrive and adjust swiftly in dynamic settings. My expertise with CRM systems, along with my commitment to ongoing improvement, guarantees exceptional support and loyalty from the customers I serve.

I have a strong technical background from my time at BuildOps and Apple, where I developed my abilities in troubleshooting both software and hardware challenges. At BuildOps, I offered technical support to B2B SaaS clients, helping them navigate complex system setups and address operational issues. While at Apple, I managed escalated customer cases related to complicated product failures, providing customized solutions and ensuring customer satisfaction. I am skilled in various CRM tools, troubleshooting methods, and I am dedicated to ongoing learning in fast-paced tech environments.

Experienced market researcher with a strong background in product analysis and visibility enhancement. As a Product Researcher at MSS For eCommerce, I conducted market research using tools like Minea and Pipiads to identify profitable dropshipping products and collaborated with marketing teams to optimize Shopify listings. Proficient in leveraging data to drive strategic decisions and improve sales performance in the eCommerce sector.