Overview
Looking for part-time work (4 hours/day)
at $4.60/hour ($404.80/month)
High school diploma
Last Active
November 30th, 2024 (today)
Member Since
July 16th, 2024
Profile Description
As a Customer Success Manager at Sutherland Global Services, I have honed a diverse skill set that ensures clients successfully transition from sales prospects to active users, specifically within the Cisco Webex Reactive Support and Proactive for Adoption account. My role has been significant in managing customer relationships and enhancing their teleconference experience, beginning with onboarding new subscribers and continuing with proactive engagement strategies. I possess a deep understanding of customer journey mapping, which allows me to tailor my support and services to meet each client's unique needs effectively. My ability to anticipate challenges and provide timely solutions has significantly improved user adoption and satisfaction. Furthermore, my communication skills, both verbal and written, enable me to convey complex information clearly and concisely, ensuring customers are fully informed and confident in using their purchased services. This comprehensive approach to customer success underscores my expertise and commitment to fostering long-term client relationships and achieving business growth.
Top Skills
Office and Administration » Google Workspace
Experience: Less than 6 months
Office and Administration » Microsoft 365
Experience: 1 - 2 years
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: Less than 6 months
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- IQ
- Score: 100
- DISC
- Dominance: 34
- Influence: 18
- Steadiness: 30
- Compliance: 18
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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