CUSTOMER SERVICE ASSOCIATE II

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 23rd, 2024 (today)

Member Since

June 19th, 2024

Profile Description

Dedicated professional with 5 years in customer support roles within the BPO industry. Expertise in handling inquiries, resolving issues, and ensuring customer satisfaction through clear communication and empathy. Proven ability to thrive in fast-paced environments while maintaining a positive attitude and delivering exceptional service.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

I have strong customer service skills, including handling inbound and outbound calls, live chats, and emails. I’m experienced in resolving inquiries, guiding customers through processes, and addressing concerns with patience and professionalism. My focus is on clear communication, problem-solving, and ensuring a positive customer experience.

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

I’m familiar with CRM software like Salesforce, using it to manage customer interactions, track sales leads, and maintain accurate records to support seamless communication and follow-ups.

Marketing » CRM » Zendesk

Experience: 2 - 5 years

I’m proficient in CRM software like Zendesk, which I used to manage customer tickets, live chats, and email inquiries efficiently, ensuring timely resolutions and excellent service.