Appointment Setter|Customer Service Rep|Executive Assistant

Exposed in responding to emails and providing quality customer service offline.

Data entry and formatting Creating simple formulas Navigating the Excel interface Managing worksheets Presenting data in basic visual charts/graphs Sorting and filtering data in ascending or descending order Proficient in creating pivot tables for data analysis

Proficient in responding to chat customers and respond to them in a timely manner in a chat platform. I am well experienced in reporting concerns on the patient in the chart notes for any interaction made for updates.

Handle customer calls to find potential leads.

Excellent communication and interpersonal skills to reach out to prospective clients and book them into appointments to the sales team. Strong phone and email etiquette.

Encoding necessary information using Microsoft applications such as Excel and CRM tools to ensure all transactions are recorded.

Proficient English language communication skills in responding to callers through inbound and outbound calls. Providing support with quality towards customer over the phone.

Adept in call and chat monitoring. Auditing transactions to ensure they meet the standard of the company according to rules. Perform quality huddle/meetings to calibrate agents to the correct process. Create and submit quality audit report and Powerpoint presentation.