Heidilyn

Virtual Assistant/Freelancer

95 ID PROOF
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Overview

Looking for part-time work (5 hours/day)

at $12.00/hour ($1,320.00/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

September 23rd, 2016

Profile Description

Responsible Supervisor Trainee with 5 years of comprehensive experience assisting different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints, and increase business. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Logical and decisive individual committed to learning business operations and staff functions. Strong communicator recognized by management for excellent progress in training.

Top Skills

Experience: 5 - 10 years

Responded to a high volume of incoming emails utilizing communication skills to identify customer problems, needs, and opportunities.

Experience: 5 - 10 years

Proficient in navigating e-commerce platforms such as Shopify, Freshdesk, Gorgias and Kustomer app while handling different customer complaints via email and live chat.

Experience: 5 - 10 years

Built highly productive teams through team building, clear communication, and ongoing coaching.

Other Skills

Assisted in leading each shift by delegating duties and assigning specific tasks to 10 to 15employees

Basic Information

Age
46
Gender
Female
Website
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Address
Marikina, NCR
Tests Taken
English
C2(Advanced/Mastery)
Government ID
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