Virtual Assistant|Care Coordinator|CSR 4 years experience

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

Bachelors degree

Last Active

November 23rd, 2024 (today)

Member Since

May 24th, 2024

Profile Description

With a strong foundation of 4 years of experience serving retail and healthcare clients, I possess a deep understanding of their unique needs and challenges.

I'm passionate about delivering exceptional support and organization that empowers you to achieve your goal!

Retail Customer Service Representative (2 years)
-Assists with general product inquiries. 
-Manage customer retention, place online orders, process refunds, process order returns & exchanges 
-Manage membership benefits and services, including membership renewals, cancellations, and upgrades, to ensure that customers receive the benefits they are entitled to. 
-Provides accurate and helpful information about products, services, and company policies 
-Data Entry Enter customer information and data into our system with precision and speed, ensuring timely and effective support.

Patient Care Coordinator (2 years)
-Handles inbound and outbound calls 
-Record patient interactions on system and using Microsoft Excel , including phone calls, emails, and in-person visits, to maintain a comprehensive history of patient communications and preferences. 
-Schedule medication refill/delivery/insurance/Rx concerns. 
-Cold call doctor’s office, health plan, drug manufacturer for referral and copay concerns. 
-Maintain confidentiality and adhere to HIPAA regulations in handling patient information. 
-Enter referral and authorization information, including dates and time.

Social Media Management
-Uses Canva to manually visualize and create product logos 
-Create original text, product photoshoot, and videos for social media posts. 
-Uses Microsoft Excel to track and analyze sales 
-Manage and schedule posts across multiple social media platforms
-Monitor and respond to customer inquiries and comments timely. 
-Develop and implement effective online strategies to boost sales.


Let's Collaborate: I'd love to discuss how I can help you achieve your goals. Please feel free to reach out to schedule a time to chat.

 I look forward to working with you!