IT Helpdesk Technician

Overview

Looking for part-time work (4 hours/day)

at $9.09/hour ($800.01/month)

Associates degree

Last Active

November 27th, 2024 (2 days ago)

Member Since

April 5th, 2024

Profile Description

Hi, my name is Nicole de la Cruz, and I'm an IT professional with hands-on experience in helpdesk support and technical troubleshooting. Over the years, I’ve gained extensive experience in various support roles, including my recent position as a Contact Center Operator at Cash Converters, where I assisted customers with loan applications, and my previous roles in IT Service Desk support at DXC Technology and Alorica. In these roles, I’ve developed a strong ability to diagnose issues effectively and resolve them swiftly to ensure minimal disruption for clients.
One of my greatest strengths is my communication style; I believe that clear and empathetic communication can make all the difference in helping clients feel supported and valued. I’m experienced in guiding users through technical steps, explaining solutions in a simple way that builds their confidence and allows them to get back to their work smoothly. Additionally, I’m a proactive learner—whether it’s a new system, a complex troubleshooting method, or the latest updates in cybersecurity, I’m committed to continuously improving my technical skills to offer the best support possible.
I am proficient in using tools like Active Directory, SCCM, and ITIL fundamentals, and I hold certifications in IT Service Management and Cybersecurity Risk Management. These skills and my commitment to delivering high-quality, efficient service allow me to quickly adapt to new challenges and provide top-notch support that aligns with your company's standards.