Gen VA, Appointment Setter, Tech Support, OB Collections 

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

February 8th, 2024

Profile Description

With over a decade of experience in the Business Process Outsourcing (BPO) industry, I have developed a robust skill set across various domains, including technical support, customer service, and quality assurance. My career began with providing technical support for an Internet Service Provider (ISP), where I built a strong foundation in troubleshooting and customer interaction. I then transitioned to software technical support for a payroll product, enhancing my problem-solving abilities and technical knowledge. As an insurance claims specialist, I gained valuable insights into the insurance industry and honed my analytical skills. My role in customer service for a utility company further strengthened my ability to handle diverse customer inquiries and provide effective solutions. Additionally, my two-year tenure as a Quality Assurance Specialist allowed me to ensure the highest standards of service delivery and process improvement. Currently, I am a Technical Support Specialist for an Electric Vehicle (EV) company based in the UK, where I provide advanced technical support and solutions to customers, ensuring their satisfaction and the smooth operation of their EVs. Prior to this, I served as an IT Support Specialist, troubleshooting issues that could impact agents’ productivity and ensuring seamless operations. I am passionate about leveraging my expertise in technical support, customer service, and quality assurance to contribute to the success of my team and organization.