Customer Service Specialist

In my technical support role spanning five years, I've provided comprehensive assistance to customers in resolving software and hardware issues. Leveraging my strong troubleshooting skills, I've consistently delivered prompt and effective solutions, earning praise for my ability to simplify complex technical concepts.

With over five years of experience in phone support, I've developed exceptional communication and active listening skills to address customer inquiries and concerns effectively. Through my role, I've consistently maintained high customer satisfaction ratings by providing personalized assistance and empathetic support.

With my 5+ years experience in customer service, I've refined my communication and problem-solving skills across various industries, including retail and telecommunications. Committed to continuous learning, I'm equipped to deliver exceptional service and exceed expectations in any role.

In my role in inbound sales over the past two years, I've excelled in converting leads into satisfied customers through effective communication and persuasion techniques. By understanding customer needs and product features, I've consistently exceeded sales targets and contributed to revenue growth.

In my role managing Accounts Receivable and Collections for the past two years, I've successfully resolved overdue accounts while preserving positive client relationships. Through diligent monitoring and strategic follow-up, I've consistently contributed to improving cash flow and reducing outstanding debts.