VA/GRAPHIC DESIGNER/DATA ENTRY

•Develop and implement social media strategies to align with business goals. •Create, curate, and manage published content (images, video, written) across various platforms such as Facebook, Instagram, Twitter, LinkedIn, TikTok, etc. •Monitor SEO and web traffic metrics to ensure high levels of web traffic and customer engagement. •Create editorial calendars and syndication schedules •Generate, edit, publish, and share daily content that builds meaningful connections and encourages community members to take action.

Provide exceptional customer service . •Manage large amounts of incoming calls, emails, and chat inquiries. •Identify and assess customers’ needs to achieve satisfaction. •Build sustainable relationships and trust with customer accounts through open and interactive communication. •Provide accurate, valid, and complete information by using the right methods/tools. •Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

•Assisting in setting up and customizing e-commerce store store •Updating product listings, prices and images as needed •Processing customer orders accurately and promptly •Photo and video editing •Providing assistance with returns, refunds and exchange

•Maintain Accurate Financial Records. •Account receivable and Account Payable •Reconcile bank statements •Financial Reporting

•Maintain Accurate Financial Records. •Account receivable and Account Payable •Reconcile bank statements •Financial Reporting

•Assisting in setting up and customizing Shopify store •Updating product listings, prices and images as needed •Processing customer orders accurately and promptly •Photo and video editing •Providing assistance with returns, refunds and exchange

•Design and create graphics and visual content for websites, social media, advertisements, brochures, magazines, corporate reports, and other forms of media. •Develop graphics for product illustrations, logos, and websites. •Select colors, images, text style, and layout. •Present design concepts to clients or art directors

•Respond to technical support inquiries via phone, email, chat, and other communication channels. •Diagnose and troubleshoot technical issues related to hardware, software, or network configurations. •Provide step-by-step guidance and solutions to customers, ensuring they understand the resolution process.

•Input data into databases, spreadsheets, and other platforms using specific software. •Verify and correct data where necessary to maintain accuracy and consistency. Update and maintain existing data records as required. •Organize and maintain files and records, ensuring they are up to date and easily accessible. •Review data for deficiencies or errors, correct any incompatibilities, and check the output for accuracy.