Customer Success Manager

I possess extensive experience in customer service, adept at handling B2B and B2C interactions through email, chat, and phone channels. Additionally, my expertise extends to back-office support, ensuring streamlined processes and efficient operations. My approach emphasizes clear communication, problem-solving, and a commitment to delivering exceptional service across diverse business scenarios.

Providing account management services for a B2B2C model, including client onboarding and relationship management. Responsible for scheduling and coordinating meetings (weekly to monthly) to set clear expectations and ensure client goals are met.

I bring a wealth of experience in managing Shopify and Facebook Ads Manager to drive business success. In my role, I've skillfully optimized Shopify for seamless e-commerce operations, handling tasks such as inventory management, product listings, and ensuring a user-friendly online store. Concurrently, I've strategized and executed targeted advertising campaigns through Facebook Ads Manager, leveraging data-driven insights to enhance brand visibility and drive conversions. My comprehensive approach involves aligning Shopify and Facebook Ads to maximize business growth, with a focus on analytics, customer engagement, and ROI-driven marketing strategies.

I have a successful track record as a trainer for new employees, specializing in efficient onboarding and skill development. My approach prioritizes interactive learning to ensure a quick and confident integration into roles. I receive positive feedback for creating engaging training environments and continually refine materials to meet evolving organizational needs.

Experienced in candidate sourcing, I specialize in identifying top talent through strategic use of job boards, social media, and professional networks. Proactive and focused, I've successfully contributed to building strong, diverse teams by connecting with qualified candidates who align with role requirements and organizational culture.