Technical Support, Project Management, Customer Service

Overview

Looking for part-time work (5 hours/day)

at $10.00/hour ($1,100.00/month)

Bachelor's Degree

Last Active

June 17th, 2024 (102 days ago)

Member Since

July 14th, 2016

Profile Description

My experience in working in the BPO Industry for 8 years has equipped me with the knowledge and skills to handle different kinds of concerns in a professional way. I always provide customer satisfaction by going above and beyond their expectations. I don't just do my job because I need to, but I am doing it because I love helping others. I want to make an impact on others' lives positively. Being able to help other people puts a genuine smile on my face.

I am committed to providing excellent service. I look forward to being a part of your team!

CUSTOMER SERVICE EXPERIENCE:
Inbound Customer Service for Online Flower Shop (U.S.)
- Order Status
- Complaint handling
- Outbound follow-up calls to Third Party retail store

Chat Support/Product Expert for Anti-Virus product (International)
- Handle inquiries
- Resolve technical issues
- Troubleshoot product issues
- Install/Re-install/Setup Anti-Virus product remotely
 
Healthcare Account (Seasonal, Minnesota)
- Handle inbound inquires regarding Health Insurance
- Assist callers to the enrollment process

Telecommunications Account (U.S.)
- Handle inbound inquiries regarding Phone, Internet, Mobility, and TV Cable services
- Check order status
- Billing Expert
- Process payments, refunds, credits, adjustments
- Order processing
- Basic Technical issues
- Sales

TECHNICAL SUPPORT REPRESENTATIVE EXPERIENCE:
Virus Removal Expert - Anti-Virus product (Level 2) - International
- Take transferred calls from Level 1 support (those cannot be fixed through basic troubleshooting)
- Advanced software/computer troubleshooting 
- Fix virus/malware/adware/ via remote access
- Troubleshoot complicated software issues through remote access while continuously engaging with the customer
- Tune-up customers' computer