Customer Service Expert | Healthcare Specialist

Managed and provided support for a caseload of clients receiving caregiving and nursing services. Supervised a team of caregivers and nurses to ensure high quality service delivery, and advocates for caregiver and nurse skill development.

Led team meetings, introductions and supervisions. Worked in partnership with Executive Assistant professionals to ensure clients gets the support they need. Worked closely with C-Level Executives and Administrative Assistants for day-to-day operations. Had chosen appropriate goals and actions to pursue and determine what strategies to use, what actions to take, and then decide what resources are needed to achieve organizational goals. Established workers relationships; allowing workers to work together to achieve organizational goals. Articulated a vision; energizing employees, inspiring and motivating people by using vision, influence, persuasion, and effective communication skills. Recruited and selected employees for positions within Operations Department. Put processes in place to help establish standards to measure, compare, and make decisions to achieve organizational goals while improving performance.