Team Leader | Customer Service Representative | Sales

Dedicated and customer-focused Representative proficient in handling inquiries, resolving issues, and providing timely solutions. Skilled in effective communication, both verbal and written, with a strong emphasis on building positive customer relationships. Capable of multitasking and thriving in a fast-paced environment. Committed to ensuring customer satisfaction and exceeding service expectations.

● Proficiently guide patients through the enrollment process, offering comprehensive information on durable medical equipment covered by their insurance, with a focus on prioritizing Diabetic Testing supplies and CPAP/BIPAP equipment. ● Skilled in gathering essential patient details including basic information, shipping address, and conducting insurance verification and acquiring necessary doctor's information to assess eligibility for DME enrollment, ensuring adherence to HIPAA compliance standards.

Proficient and detail-oriented Email Support professional adept at handling customer inquiries and providing prompt, effective assistance via email communication. Skilled in maintaining a professional and courteous tone while addressing customer concerns. Strong written communication skills with a focus on clarity and accuracy. Committed to delivering timely and satisfactory resolutions to ensure a positive customer experience.

Experienced and versatile Lead Generalist with expertise in multiple areas. Skilled at managing different tasks, optimizing processes, and promoting teamwork. Strong multitasker with effective communication skills. Demonstrated leadership abilities and a history of achieving successful results. Committed to delivering outcomes and contributing to team and organizational growth.

Experienced in leading a team of agents, delivering thorough training, coaching, and performance support. Proficient in facilitating communication between upper management and agents to maintain efficient operations. Regularly monitor team performance, pinpoint areas for improvement, and implement strategies to meet contact center goals. Collaborate with Client Satisfaction Managers and leadership to boost campaign outcomes. Oversee daily operations, ensuring safety, productivity, quality, and effective time management, while onboarding and training new agents to meet company standards. Conduct ongoing coaching and performance reviews to foster team growth and development.