CSR | Microsoft Expert | Admin Task

I have extensive experience as both a customer service representative and technical service representative in the telecommunications sector. My responsibilities included resolving service issues related to phone and internet services, handling billing inquiries and disputes, and achieving metrics that involved upselling additional services. I'm adept at troubleshooting technical problems, managing customer expectations, and effectively communicating complex information to ensure customer satisfaction.

I have two years of experience as a real-time analyst, specializing in data analysis to facilitate informed decision-making and optimize operational processes for efficiency and effectiveness. In this role, I was responsible for monitoring real-time service levels, identifying trends, and analyzing data to ensure optimal staffing and resource allocation. I developed and implemented strategies to improve service delivery and operational performance based on data-driven insights. My proficiency in utilizing analytical tools and interpreting metrics enabled me to provide actionable recommendations that positively impacted productivity and customer satisfaction.