Current Employment Status:
Hired Full Time on Dec 18, 2023
Prince
Technical & Sales (Cable, Internet, Telephone, Mobile)
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $10.00/hour ($1,760.00/month)
Associates degree
Last Active
November 28th, 2024 (3 days ago)
Member Since
September 22nd, 2023
Profile Description
I worked in the BPO, supporting XFinity/Comcast, one of the largest broadband companies in the US, for five years. I am experienced in Technical, Sales, and Billing. I troubleshot issues with cable, internet, and telephone. On top of that, I also upsold products and services to customers, and addressed their billing concerns. I was an agent for a year and three months, then I got promoted as a coach. After a year and six months as a coach, I applied for a supervisory role. With my great performance in driving customer and employee satisfaction, I became a supervisor. I am prepared to take my experience in technical and leadership to the next level. Customer service is my forte, but I am always open to growth by indulging myself to other opportunities. I am young, coachable, and easy to get along with.
Top Skills
Customer Support » Phone Support
Experience: 2 - 5 years
I love taking calls and help customers with their concerns. My goal is to meet the customer's expectations, and satisfy their needs through resolving issues timely and building rapport.
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
Excellent English communication skills through experience for over four years as a BPO worker, US-based account. I used to be a technical support representative, then promoted as supervisor (team leader), and English is the primary language in the office setting.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
My account in the BPO industry was technical. I assist customers and troubleshoot technical issues with cable, internet, and telephony.
Customer Support » Sales Support
Experience: 2 - 5 years
On top of being a technical support representative, then promoted as a supervisor, I was obligated to sell products and services to customers addressing their in-home needs.
Basic Information
- Age
- 24
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu City, Cebu
- Tests Taken
- IQ
- Score: 121
- DISC
- Dominance: 50%
- Influence: 8%
- Steadiness: 18%
- Compliance: 24
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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