Experienced Customer Service / Virtual Admin Assistant  

I am a seasoned customer service representative with an impressive 8-year track record, both locally and remotely. To me, exceptional customer service is an art form. It begins with active listening, making customers feel heard and understood. I approach each situation with empathy, offering reassurance and support. My commitment extends to exploring every conceivable avenue to resolve concerns, ensuring customer satisfaction and happiness are achieved. My extensive experience encompasses a range of valuable skills, including: -- Customer Service Excellence -- Proficient Management of Social Media Messages (Facebook, Instagram, and various other platforms)

I am a dedicated freelancer with a solid three-year track record, specializing in various facets of E-commerce operations. My expertise lies in order processing and Dropshipping, and I've adeptly harnessed a range of applications and platforms to streamline these processes. My skills and proficiencies include: -- Order Management across multiple platforms, including Amazon, HostGPO, Shopify, OBERLO, Magento -- Dropshipping, and Aliexpress. -- Proficient execution of Dropshipping through CJ dropshipping and ShipBob, Deliverr, Starshipit, Shipiteasy, Shipwire -- Shopify proficiency, encompassing tasks such as product addition, description editing, order management, refunds, and replacements. -- Salesforce order fulfillment competence. -- Skillful product listing using Shopify, DSERS, ETSY, Faire, Amazon, and eBay. -- Advanced utilization of Google Sheets and Microsoft Excel for data management. My overarching objective is to deliver a superlative experience to both customers and clients alike. I am committed to optimizing E-commerce processes, ensuring efficiency, and ultimately contributing to your business's success.

I possess extensive experience spanning a range of customer support and virtual assistant roles, totaling 12 years of professional expertise. In my 5-year tenure with various BPO companies, I specialized in delivering exceptional customer service and technical assistance, proficiently troubleshooting internet, Android device, and application issues. For the past 7 years, I have successfully operated as a Freelancer and Virtual Assistant, collaborating with clients across diverse industries, including E-commerce, Real Estate, and Leasing. My multifaceted skill set encompasses customer service, property management, house repairs, appointment setting, admin support, and Airbnb booking management. Additionally, I have executed project-based tasks, such as populating product details in Shopify and conducting data mining and web research. My commitment to customer satisfaction is unwavering, and I am well-versed in providing email, ticket, and phone support. Effective communication is my passion, and I firmly believe in comprehensively understanding customer needs to ensure their utmost satisfaction.