Dynamic professional with 15 years of customer service expertise coupled with a robust background in SEO, product listing, and social media management. Demonstrated success in optimizing online visibility, enhancing customer engagement, and driving sales through strategic digital marketing initiatives. Proficient in leveraging SEO techniques, managing diverse product portfolios, and crafting compelling social media campaigns to maximize brand exposure and foster community engagement. Proven ability to multitask in fast-paced environments while ensuring exceptional customer satisfaction and delivering measurable results.
Key Skills:
SEO Strategy: Proficient in implementing on-page and off-page SEO strategies to improve website rankings and visibility on search engines.
Customer Service Excellence: Extensive experience in providing high-quality customer service, resolving inquiries, and building strong customer relationships.
Product Listing Expertise: Adept at creating and managing product listings across various online platforms, optimizing content for maximum reach and impact.
Social Media Management: Skilled in devising and executing social media strategies, creating engaging content, and fostering brand presence across multiple platforms.
Core Competencies:
Strategic Planning: Develop and execute digital marketing strategies aligned with business objectives, leveraging SEO, customer service insights, and social media tactics.
Data Analysis: Utilize analytics tools to track performance metrics, derive insights, and refine marketing strategies for optimal results.
Content Creation: Generate compelling and SEO-friendly content across diverse platforms to enhance brand visibility and engagement.
Cross-functional Collaboration: Collaborate with cross-functional teams to align marketing efforts with product development, sales, and customer service.
Professional Experience:
Customer Service (15 years) : Spearheaded customer service operations, ensuring exceptional client satisfaction and loyalty.
Managed a team and implemented strategies to streamline processes and enhance service delivery.
SEO Specialist : Implemented SEO techniques to improve website rankings and organic traffic.
Conducted keyword research, on-page optimization, and link-building campaigns.
Product Lister : Created and managed product listings across e-commerce platforms, optimizing content for maximum visibility and sales conversion.
Social Media Manager : Developed and executed social media strategies, curated content, and engaged audiences to amplify brand presence.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 10+ years
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