Michael

Customer Service Specialist

55 ID PROOF
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Overview

Looking for part-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Associates degree

Last Active

December 1st, 2024 (today)

Member Since

June 14th, 2023

Profile Description

I deliver outstanding assistance, resolving issues promptly to ensure customer satisfaction. I navigate online platforms with empathy and effective communication to address inquiries and concerns. My expertise lies in simplifying processes and guiding customers through their shopping journey. I prioritize personalized care, actively listen, and exceed expectations. Skilled in managing feedback and conflict resolution, I contribute to enhancing the overall customer Upgrade to see actual infomitted to fostering long-term relationships and contributing to e-commerce success.

Top Skills

Experience: 2 - 5 years

Familiar with Zendesk and CRM tools and other SAAS.

Experience: 1 - 2 years

As a technical support professional, I combined expertise and troubleshooting, active listening, clear communication, and empathy to provide effective and efficient technical assistance. With an additional logical and analytical mindset, adaptability to new technologies, and a commitment to continuous learning.

Experience: 2 - 5 years

I was able to respond to a high volume of incoming calls, emails, and chats able to utilize my listening and communication skills to identify customers' problems, needs, and opportunities I have extensive experience in providing quality services in challenging environments, particularly in the e-commerce field.

Other Skills

Basic Information

Age
39
Gender
Male
Website
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Address
General Mariano Alvarez, Cavite
Tests Taken
IQ
Score:  129
DISC
Dominance: 48
Influence: 10
Steadiness: 19
Compliance: 23
English
C2(Advanced/Mastery)
Government ID
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