Virtual Assistant

Customer Success Representative Before my role as an Operations Assistant, I gained extensive experience working with several BPO companies in the Philippines. One of my notable roles was as a Customer Success Representative, specifically as a Driver Support Specialist for Amazon in Pasay, Manila. In this position, I was responsible for ensuring that every package was delivered accurately and on time. I worked closely with drivers, providing real-time support to help them navigate addresses efficiently and find the correct delivery locations. My role required strong problem-solving skills, effective communication, and a keen attention to detail to ensure that drivers had all the necessary information to complete their deliveries smoothly. I was dedicated to enhancing the delivery experience for both drivers and customers, contributing to the overall success of the delivery operations.

Technical Support Representative I previously worked as a Technical Support Representative at Concentrix, where I was responsible for managing AT&T accounts. In this role, I provided comprehensive technical assistance to customers experiencing issues with their AT&T devices and services. My main tasks included troubleshooting a wide range of technical problems, from network connectivity issues and device malfunctions to service disruptions and account setup inquiries. I communicated effectively with customers to diagnose their concerns, guided them through step-by-step solutions, and ensured their issues were resolved promptly. I also helped customers understand their AT&T products and services, provided recommendations for optimizing device performance, and educated them on new features or service offerings. My role required a strong technical aptitude, excellent communication skills, and a customer-centric approach. I consistently aimed to deliver a high level of customer satisfaction by resolving technical issues efficiently and creating a positive experience for every customer interaction.

Operations Assistant As an Operations Assistant, I played a key role in ensuring the smooth and efficient running of day-to-day business operations. My responsibilities included collaborating closely with team members to streamline processes and improve overall efficiency. I provided valuable support to the operations manager and team leader by assisting with various operational tasks and helping to maintain an organized workflow. I was responsible for processing all orders through the company, ensuring accuracy and timely handling to meet customer expectations. Additionally, I conducted daily stock checks to maintain optimal inventory levels. I also proactively identified and arranged suitable substitutes for customers when needed, ensuring continuous satisfaction and service quality. My ability to multitask and my strong attention to detail contributed significantly to the operational success of the team.