Customer Support

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

November 23rd, 2024 (today)

Member Since

May 4th, 2023

Profile Description

Hi! I'm Upgrade to see actual info M. Upgrade to see actual info and I'm applying for a CSR role.
With nearly 8 years of experience in the call center industry and a strong background in customer service, I am confident in my ability to contribute effectively to your team.
My extensive experience includes:
Iqor Philippines: As a Customer Service/Collection Representative for over 3 years, I handled customer interactions for American Homeshield HVAC and Warranty Company. My role involved creating work orders, scheduling technician appointments, providing detailed diagnostics, and updating invoices, ensuring customer satisfaction and efficient service delivery.
Nanoleaf (E-commerce): As a Virtual Assistant for 8 months, I performed a range of administrative tasks, including answering phones, responding to emails and chats, issuing invoices, assisting customers with product issues, and managing payment collections.
BR Agency via Upwork: I provided email support using Zendesk and Freshdesk, managed Facebook and other social media accounts, and handled customer service tasks, demonstrating my ability to adapt to various platforms and communication channels.
Sutherland and Concentrix: During my tenure with these companies, I supported Upgrade to see actual info as a Customer Representative for over 2.5 years. My responsibilities included phone, chat, and email support for package tracking, returns, refunds, and order entries. I was promoted to Subject Matter Specialist, where I trained and supported new hires. Additionally, I handled technical support calls for Amazon’s Kindle department, addressing and resolving device-related issues.
My skill set aligns perfectly with the requirements. My proven ability to manage high call volumes, provide exceptional customer service, and handle administrative tasks efficiently makes me an ideal candidate for this position. I am am fully available to start immediately.
I am enthusiastic about the opportunity to join your esteemed company and contribute to your customer service team. I am confident that my background and skills will enable me to make a significant positive impact. I look forward to the opportunity to discuss how my experience and skills align with the needs of your team.
Sincerely,
Upgrade to see actual info M. Upgrade to see actual info