Welcome to my profile! Working as an Executive Virtual Assistant with experience in Short Rentals, Customer Service, and Lead Sales Conversion. I've handled guest communications, and booking management, and resolved issues to maintain high guest satisfaction, which maintained a 95% guest satisfaction rate and increased booking conversion by 20% this year. Also, I managed customer relationships and sales pipelines using HubSpot, which converted leads into sales worth $5000 of cleaning services within the first month, and improved customer retention by 10%. I am dedicated to providing exceptional service and support, leveraging my skills to help businesses thrive. Let’s connect and discuss how I can contribute to your success!
Experience: 6 months - 1 year
Time Completing Tasks| Daily Organizing Tasks | Creating SOPs for Business Development
Experience: 6 months - 1 year
Booking & Listing Management | Daily Pricing Strategy | Escalation | Guest Communication
Experience: 1 - 2 years
Answering Customer Inquiries | Providing High-End solutions to Customers | Basic Technical Support
Experience: Less than 6 months
Setting up and managing the sales pipeline | Analyzing data and generating reports on sales performance, lead conversion rates, and customer interactions | Employing strong communication through call and chat to convert sales
Experience: 6 months - 1 year
Booking & Listing Management | Providing Excellent Customer Service
Experience: 1 - 2 years
Creating Real Estate Marketing Designs | Social Media Content Design |
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