Freelancer

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (yesterday)

Member Since

February 10th, 2023

Profile Description

Customer support representative with more than six years of experience. attempting to use solid communication and problem-solving abilities to offer them professional service. I enjoy working on travel-related accounts more than others because I enjoy traveling myself.

I've worked in positions involving travel for more than four years, and I've been with AMEX GBT for almost two years. assisting American business travelers with booking travel arrangements, such as flights, rental cars, and hotels. Apollo and Galileo GDS are used throughout the entire booking, modification, and cancellation process. I also worked as a reservation specialist for Delta Airlines for 9 months, and we used a web-based system to handle travelers' problems. Almost a year of handling business travelers in North America and Europe with Egencia. We use Sabre GDS for flight booking, modification, manual reissue, and cancellation, as well as a web-based application for car and hotel reservations. For 7 months, I worked as an email and chat support agent for TravelPerk, assisting business travelers from European companies. Only for cars and hotels do we use Amadeus GDS; for flights, we use other platforms for reservations, changes, and cancellations. As well as this, we handle trains, limos, ferries, buses, and Airbnb.

I've worked as a technical support agent for Qualfon, we cater to US telcos, for one and a half years, helping customers with their airtime and phone line services. I reached tier 3 there as a member of the higher retention support team that deals with more challenging cases like supervisory calls and complaints.

Additionally, I have a year of experience working in a position linked to health insurance at Optum. The US-based company handling All-Savers insurance. We get calls froUpgrade to see actual infodical professionals asking about the eligibility, benefits, and statuses of their patients' claims.