POD | Midjourney | Ideogram | Etsy | Cust Svc | Shopify

Etsy Shop Creation: Jumpstarting from scratch? I’ve got you covered. I specialize in setting up Etsy shops, making sure every element from the shop banner to product listings is crafted to attract and engage a wide audience. Print-on-Demand Integration: I’m all about seamless integration with top print-on-demand platforms like Printful, Printify, and GearBubble. My expertise ensures your designs are perfectly aligned with each platform's specifics, offering high-quality prints across a variety of products. This way, you get a hassle-free customer experience and stunning product quality without lifting a finger. Product Development: Got a product idea? Let's make it real. I work with you to design everything from cool apparel to unique home decor, bringing your vision to life. Market Research: I dive deep into market research and competitor analysis, spotting trends and uncovering new opportunities to keep you ahead of the game in a bustling market. Hit me up if you're ready to take your ideas to the next level and stand out in the marketplace. Let's make something awesome together!

BANK EXECUTIVE – DBS BANK LTD, SINGAPORE (Nov 2010-Nov 2013) • Delivered personalized service over the telephone to customers in Call Center on banking products, accounts, and services inquiries in an effective and efficient manner • Understand customers’ needs and provide appropriate solutions and attention • Identify cross-sell opportunities during customer interaction • Consistently delivered excellent quality service to our customers to achieve total customer satisfaction • Solicited customers’ feedback and identify problem trends for improvement actions • Cross-trained for all product Banking, Unsecured Lending, Treasures, Investments, Private Banking Achievements: Top 20 Best Improved CSO (within 6 months tenure), Compliments award CUSTOMER SERVICE SUPERVISOR – SISTIC.COM Pte. Ltd., SINGAPORE (April 2010-October 2010) • Performed duty manager’s tasks for hotline on customers inquiries, sales, and authorized agents’ helpdesk. • Managed the box office’s daily reconciliation. • Recruited, trained, and handled the payroll of mystery shoppers. • Supervised an average of 15 CSAs on shift. • Liaised directly with Client Services, HR, IT about concerns of CSAs and products. • Supervised 3 customer service emails regarding feedback, requests, complaints, etc. • Major Projects: MBS, F1 and Youth Olympic Games 2010 CUSTOMER SERVICE ASSOCIATE Singapore Telecommunications Limited - SINGAPORE (August 2007-April 2010) • Provided quality customer service to SingTel Business (SME to Corporate) customers over the phone; • Followed up on complex cases to ensure customer satisfaction; Mails user guides, and brochures to customers upon request.; • Understand, analyze, and calculate bill statements in order to provide clear explanations to customers; • Understand simple debit and credit and perform bill adjustments. TEAM LEADER/OPERATIONS SUPERVISOR Teletech Customer Management Solutions VERIZON ADSL technical account, PHILIPPINES (June 3, 2005-June 10, 2007) -Provided leadership, support, and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts. -Trained/Up-trained associates regarding new business processes or SOPs. -Coordinated the reporting of agent statistics to the relevant Operations Manager in a timely manner -Developed all frontline personnel to meet/exceed the required KPIs. -Perform evaluations and observations (remote and side-by-side) on a weekly basis. -Worked positive role model for them/led by example. -Provided timely identification and response to CSR performance needs / issues. Achievements--Nominee, Top Team Leader (4Q 2006), Nominee, Most Improved Team (4Q 2006) As a TECHNICAL SUPPORT REPRESENTATIVE Handled frontline technical support for customers of Verizon DSL. Support includes desktop and third-party software and hardware concerns. Achievements-Awarded as one of the TOP AGENTS in the Center Ring award for 3rd-4th quarter of 2005. Top QA Agent Jan 2005, Wave 1 pioneer batch CUSTOMER SERVICE ASSOCIATE Sykes Asia (CAPITAL ONE FINANCIAL account), PHILIPPINES (November 2004-April 2005) Handled frontline queries from customers of Capital One, a credit card company in the USA. Answered account queries. Upsell Insurance coverage and Credit Score information tool. Achievements-1st stack ranking Team Uranus. 1st stack ranking Wave 11. Out of almost 200 agents of USM, ranked 33rd in February and 22nd in March.

Graphic Design Expertise: With 6 years of experience under my belt, I bring a wealth of knowledge and creativity to the table. I specialize in bringing brands to life through stunning visuals and compelling designs. My expertise spans across: T-shirt and Apparel Design: Creating eye-catching and original designs that resonate with target audiences. Logo and Brand Identity: Crafting memorable logos that reflect the essence of a business. Product Design for Print on Demand: Innovating designs for a wide range of products, including planners, journals, and editable templates. Infographics and Visual Content: Conveying complex information through visually appealing and easy-to-understand graphics. Platform Proficiency: I excel in utilizing various platforms to maximize design impact and efficiency, including: E-commerce Store Development: Experience in starting online stores from scratch with partners like GearBubble and Printful. Comprehensive Print on Demand Platform Management: Proficient in creating and managing stores across multiple platforms like Merch by Amazon, Etsy, KDP, Teepublic, Redbubble, Zazzle, Spreadshirt, Society6, and Displate. SEO and Niche Research: Expertise in conducting thorough niche research and SEO optimization to ensure designs reach their intended audience. Amazon and Etsy Expertise: Skilled in setting up and managing Amazon Seller Central accounts and Etsy shops, focusing on product listings, fulfillment, and search optimization to maximize visibility and sales. AI and Software Skills: AI Design Integration: Leveraging AI platforms like Midjourney, Bluewillow, Creative Spark, and Leonardo AI for innovative design solutions. Software Mastery: Proficient in Adobe Illustrator, Photoshop, Affinity Designer, and Affinity Photo, alongside user-friendly tools like Canva for quick and impactful design creation. E-commerce and Customer Engagement: Etsy Shop and POD Management: From creating captivating shop banners to managing Etsy listings and print-on-demand product uploads, I ensure every aspect of the online selling process is handled with expertise and attention to detail. Personal Approach: I am committed to empowering businesses with creative designs and expert branding strategies. My approach combines a keen eye for aesthetics, a deep understanding of design principles, and a comprehensive grasp of e-commerce dynamics to ensure every project stands out and succeeds in the competitive marketplace. Let's unleash the full potential of your brand with bespoke graphic design solutions tailored to your unique needs and vision.

Customer Service Officer with a strong track record of effectively communicating with customers and internal teams. Skilled in actively listening to customer concerns and collaborating with departments like fulfillment to ensure timely order fulfillment and delivery. Experienced in utilizing various communication channels (email, chat) to provide exceptional customer service.

BANK EXECUTIVE – DBS BANK LTD, SINGAPORE (Nov 2010-Nov 2013) • Delivered personalized service over the telephone to customers in Call Center on banking products, accounts, and services inquiries in an effective and efficient manner • Understand customers’ needs and provide appropriate solutions and attention • Identify cross-sell opportunities during customer interaction • Consistently delivered excellent quality service to our customers to achieve total customer satisfaction • Solicited customers’ feedback and identify problem trends for improvement actions • Cross-trained for all product Banking, Unsecured Lending, Treasures, Investments, Private Banking Achievements: Top 20 Best Improved CSO (within 6 months tenure), Compliments award CUSTOMER SERVICE SUPERVISOR – SISTIC.COM Pte. Ltd., SINGAPORE (April 2010-October 2010) • Performed duty manager’s tasks for hotline on customers inquiries, sales, and authorized agents’ helpdesk. • Managed the box office’s daily reconciliation. • Recruited, trained, and handled the payroll of mystery shoppers. • Supervised an average of 15 CSAs on shift. • Liaised directly with Client Services, HR, IT about concerns of CSAs and products. • Supervised 3 customer service emails regarding feedback, requests, complaints, etc. • Major Projects: MBS, F1 and Youth Olympic Games 2010 CUSTOMER SERVICE ASSOCIATE Singapore Telecommunications Limited - SINGAPORE (August 2007-April 2010) • Provided quality customer service to SingTel Business (SME to Corporate) customers over the phone; • Followed up on complex cases to ensure customer satisfaction; Mails user guides, and brochures to customers upon request.; • Understand, analyze, and calculate bill statements in order to provide clear explanations to customers; • Understand simple debit and credit and perform bill adjustments. TEAM LEADER/OPERATIONS SUPERVISOR Teletech Customer Management Solutions VERIZON ADSL technical account, PHILIPPINES (June 3, 2005-June 10, 2007) -Provided leadership, support, and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts. -Trained/Up-trained associates regarding new business processes or SOPs. -Coordinated the reporting of agent statistics to the relevant Operations Manager in a timely manner -Developed all frontline personnel to meet/exceed the required KPIs. -Perform evaluations and observations (remote and side-by-side) on a weekly basis. -Worked positive role model for them/led by example. -Provided timely identification and response to CSR performance needs / issues. Achievements--Nominee, Top Team Leader (4Q 2006), Nominee, Most Improved Team (4Q 2006) As a TECHNICAL SUPPORT REPRESENTATIVE Handled frontline technical support for customers of Verizon DSL. Support includes desktop and third-party software and hardware concerns. Achievements-Awarded as one of the TOP AGENTS in the Center Ring award for 3rd-4th quarter of 2005. Top QA Agent Jan 2005, Wave 1 pioneer batch CUSTOMER SERVICE ASSOCIATE Sykes Asia (CAPITAL ONE FINANCIAL account), PHILIPPINES (November 2004-April 2005) Handled frontline queries from customers of Capital One, a credit card company in the USA. Answered account queries. Upsell Insurance coverage and Credit Score information tool. Achievements-1st stack ranking Team Uranus. 1st stack ranking Wave 11. Out of almost 200 agents of USM, ranked 33rd in February and 22nd in March.

Expert in Midjourney, Bluewillow, Leonardo AI, Adobe Photoshop, Adobe Illustrator, Affinity Photo, Affinity Design, Canva.

Highly motivated and results-oriented professional with expertise in leveraging AI to optimize e-commerce operations, enhance customer experience, and drive sales. Proven ability to utilize AI tools for a variety of tasks, including: Customer Service: Established AI chatbots and virtual shopping assistants, resulting in improved customer satisfaction. Content Creation: Leveraged AI image generation tools to create high-quality product visuals, increasing click-through rates. Social Media Scheduling: Utilized AI-powered social media scheduling platforms to optimize posting times and content for maximum engagement. Niche & Product Research: Employed AI tools for market research and competitor analysis, identifying profitable niches and guiding product development.' Additional Skills: Strong understanding of e-commerce best practices and customer journey. Experience in analyzing data and translating insights into actionable strategies. Excellent communication and collaboration skills to work effectively with cross-functional teams. Proactive and adaptable, staying informed about emerging AI trends and technologies.

-Creates Stores From Scratch In Any POD Platform (Merch by Amazon, Etsy, KDP, Teepublic, Redbubble, Zazzle, Spreadshirt, Society 6, Displate) -Niche Research with expert knowledge on tools like: Helium10, Everbee, Marmalead, Erank, Craft Niche Analyzer for ETSY Merchinformer for MBA, and other PODs BookBolt for KDP -Creates Merch By Amazon Designs and Listings. Uploads Manually or Thru Merch Titans, Merch Informer Single Uploader -Creates ETSY listings manually or thru Shopify thru Apps -Champions SEO, Copywriting, Mockup thru Placeit or Creative Fabrica -Educated in Amazon PPC

Viral YouTube Thumbnail Designer with a proven track record of creating eye-catching thumbnails that drive viewer engagement. Boosted video views resulting to 300k views in less than 24 hours through strategic use of compelling visuals, clear messaging, and current trends. Skilled in graphic design principles and proficient in design software (Adobe Photoshop, Affinity Photos, Midjourney, Dall-E). Experienced in understanding video content and translating it into visually captivating thumbnails that entice viewers to click. Proven ability to stay up-to-date with YouTube trends and incorporate them into engaging thumbnail designs.