Freelancer|CSR|Chat&Email Support|Apt Str|Medical Records

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

Associates degree

Last Active

September 25th, 2024 (2 days ago)

Member Since

January 28th, 2023

Profile Description

I am a highly organized and hard-working individual looking for a responsible position and a company that will offer me opportunities for learning, challenges, career growth and development to gain practical experience.
A computer-literate, experience and knowledge in Global Distributed System (GDS) and the Customer Relationship Management (CRM).  With Gorgias, Shopify and Slack experience.

Responded to customer inquiries and resolved complaints via email and chat. Maintained accurate records of customer interactions and transactions. Complied with company policies and procedures to ensure customer satisfaction and accurately input and maintain data into various software systems.
Successfully resolved customer complaints within 24 hours. Created and implemented a new feedback survey to measure customer satisfaction. Consistently exceeded monthly customer service goals resulting in positive recognition from management, and received positive feedback from customers on the quality of service rendered.

I am confident that my background and expertise make me a strong candidate. Let's team up! I am very excited to be a part of your team. I look forward to the opportunity to further discuss how I can contribute to your team. Thank you!