Customer Support Representative

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Associates degree

Last Active

November 25th, 2024 (4 days ago)

Member Since

January 20th, 2023

Profile Description

I have more than 5 years of experience in customer service. I've always enjoyed working with people and supporting them when they needed a helping hand. I am currently working as a technical support representative on an eCommerce site. I observe and compile potential issues. I'm also handling app review responses on Android and iOS platforms. Additionally, I have trained and facilitated several teammates from different lines of business for product knowledge and I became the employee of the month several times.
My biggest strengths are empathy and excellent communication skills. I actively listen to the customer and then talk him through how to solve his problem or what I'm doing to help him. I try to put myself in the customer's shoes and make sure I can understand their needs.
I enjoy the feeling I get when I'm able to help others. I get a sense of satisfaction when an angry user becomes a loyal customer by the end of an interaction. I like to be a part of a team that puts the customer first and helps to make sure they are happy and stay with us.