CuUpgrade to see actual infomer Service Expert / Team Manager

I have high English grammar proficiency. I am a seasoned customer care expert. I handled client coordination and communicated with them over the phone, both inbound and outbound. I worked as a representative for a telecommunications company. I've also been cross-trained as a sales specialist. I have experience handling cases where clients reach out for unit repairs, insurance claims, insurance verification, and upselling insurance plan packages. I communicate with clients and the organization through live chat, messages, email, and over the phone.

With over 2 years of experience in the healthcare industry, I swiftly rose to the position of team manager just only a month working for them. In my previous role, I led a team of coordinators specializing in Prior Authorization as we also managed incoming faxes from patient insurance providers and handled prescription requests from their preferred pharmacies. My expertise spans in client coordination, insurance verification, data entry, fax management, order support, client escalation, and prior authorization. My strong suit lies in Prior Authorization, where I excel in meticulously filling out every form and conducting thorough investigations. Through my dedication, I have built a strong reputation for myself.

Managed, and evaluated their quality audits, reported daily, weekly, and monthly scores, scheduled weekly meetings, and set up individual goals for success for each agent I'm supervising. I'm also responsible for the onboarding process and training.