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I have been serving as a mentor for six years, focusing not only on assisting new hires during their training period but also supporting them through the transition phase. This involves helping them acquaint themselves with company policies, imparting process knowledge, conducting evaluations, and providing guidance, coaching, and mentoring for a period of 2-3 months. The objective is to guarantee their readiness for transfer to permanent teams and ensure they are prepared to offer assistance to our clients.

With a decade of expertise in the BPO industry, I possess the skills to efficiently address and resolve customer issues, ensuring prompt and optimal resolution.

With 8 years of experience as a fraud specialist, I am well-prepared not only to support guests with issues related to fraud but also trained in the identification, protection, investigation, and delivery of optimal resolutions. This expertise is essential in assisting our customers and clients in preventing fraudulent activities.

Guest Experience Associate and Review Specialist (Airbnb, Booking.com, Expedia and direct bookings ) Company: Lavanda Ventures Duration: January 2023 - present Responsibilities:  Assisting guests, hosts, and clients through email, phone, and chat  Ensure guests meet our standard verification process  Mediate issues between guests and host  Working closely with maintenance and housekeeping teams to swiftly resolve problems  Platform management  Making sure customers are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem-resolution skills.  Managing guest reviews and addressing public responses, including both positive and negative feedback, for over 300 properties  Daily reviews reporting, weekly updates on the team's negative feedback, and monthly discussions/planning sessions to enhance guest experience