Customer Service Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 29th, 2024 (today)

Member Since

December 29th, 2022

Profile Description

* QUICK BACKGROUND RECAP:

5 years as a Customer Care Specialist, I have been responsible for handling inquiries, complaints, and orders, and maintaining records. I aim to ensure customer satisfaction and meet their needs promptly. Entrepreneurial and would love to help your business.

# Works as a billing and technical support for Comcast Company.

- Helped customers with their billing & technical issues.- Provided dynamic service support and relation to the productivity and compliance requirements of our clients.
- Promoted as a Subject Matter Expert & Quality Analyst
- Coached and mentored new associates during classroom training and the nesting phase on the floor
- Recommended, implemented, and monitored preventative and corrective actions to ensure that quality assurance standards are achieved

# Technical Support for Microsoft Office.

- Provide professional and timely technical assistance to users experiencing issues with Microsoft Office software through various communication channels (chat, email, phone calls).
- Employ diagnostic and troubleshooting techniques to identify technical issues and provide practical solutions that align with company standards and best practices.
- Guide users through technical processes to ensure they understand the steps involved and can resolve issues independently in the future. Collaborate with other teaUpgrade to see actual infombers and programmers to resolve complex technical issues that require advanced knowledge and skills.

# Technical Support for At&T.

- Diagnoses and troubleshoots technical problems and offers solutions to customers.
- Documents customer interactions and issues in a ticketing system or CRM software to track and monitor progress.
- Possesses good knowledge of AT&T products and services and provides customers with information on product features and benefits.
- Promotes AT&T products and services to customers, including upselling and cross-selling opportunities.

# Customer Care Specialist for Brand Developers.

- Handling customer inquiries and complaints via phone, email, and live chat.- Providing accurate and timely information to customers regarding their orders, product features, and warranty.
- Troubleshooting product faults and providing solutions to customers.- Creating new part orders or replacement orders for faulty products.
- Coordinating with the delivery team for under-warranty return collections and follow-up with customers for timely returns.
- Processing refunds, exchanges, and returns as per the company's policy and procedures.
- Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) software.

* PROFICIENT IN THE FOLLOWING SKILL SETS:

- Excellent communication skills (which include active listening, clear and concise verbal and written communication, and the ability to empathize with customers)- Can multitask efficiently and handle multiple customer inquiries or issues simultaneously. 
- Adaptable to different customer personalities, needs, and situations, and maintain patience and composure when dealing with upset or irate customers. 
- Problem-solving skills enable me to identify and resolve customer issues effectively and efficiently. 
- Strong product and service knowledge to provide accurate information to customers and upsell products or services when appropriate. 
- With great attention to detail, I ensure accurate order processing, customer information management, and complaint resolution. 
- Strong time management skills to meet customer service targets and deadlines while prioritizing tasks effectively. 
- A team player mindset and can collaborate with colleagues to support team goals and objectives. 
- Familiar with customer service technologies, such as CRM software, telephony systems, and chat or email platforms.

HERE'S THE FULL STORY OF MY SKILLS SUMMARY:

My career began at Ice Castle, a prominent Halo-Halo shop in the country. As an all-around service crew member, I was responsible for ensuring the highest level of customer satisfaction through the prompt and courteous service of our menu offerings. Additionally, I meticulously maintained a clean and organized shop environment through diligent dishwashing and ongoing upkeep of the facility. This foundational experience instilled in me a strong work ethic and commitment to excellence that I carry with me to this day. I have been the owner of a canteen concessionaire for 4 years before the pandemic. Together with my team, we are committed to providing high-quality food and beverages to employees of the mall. As the owner, my responsibilities include menu planning, food preparation and presentation, inventory management, financial management, health and safety, staff management, marketing and promotions, record keeping, and customer service. I have also taken the initiative to enhance my skills and knowledge in the field of product research. Specifically, I have enrolled in a rigorous Amazon course that has provided me with valuable insights and tools that I can utilize to become a proficient and effective product researcher. This course has allowed me to develop a deep understanding of the methodologies and strategies that are necessary to thrive in this dynamic and rapidly-evolving industry. Along with my current pursuits, I have invested time in studying graphic design through the use of Canva. This has allowed me to create logos and images with a focus on minimalistic design, reflecting my appreciation for aesthetics. Additionally, I am proficient in using various customer service tools, including customer service software, email, and phone systems. I am also well-versed in adhering to service-level agreements and quality assurance standards, ensuring consistent service delivery.