Monica

General Virtual Assistant/Customer Service Pro

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

June 16th, 2024 (103 days ago)

Member Since

December 11th, 2022

Profile Description

With 4 years of exceptional experience in customer service, I bring a wealth of knowledge and expertise to the table. As a dedicated professional, my primary goal is to ensure customer satisfaction and exceed their expectations at every interaction.
Throughout my career, I have honed my skills in active listening, problem-solving, and effective communication, allowing me to empathize with customers and provide tailored solutions to their needs. I am well-versed in handling both routine inquiries and complex issues, always striving to deliver prompt and accurate resolutions.
My commitment to delivering outstanding service is unwavering. I understand the importance of maintaining a positive and friendly demeanor, even in challenging situations, as it fosters trust and builds long-lasting relationships with customers. I am adept at maintaining composure under pressure and adapting quickly to evolving circumstances.

What I can do for you:
Customer Service
Technical Support
Powerpoint Presentations<8efe80624d780eba0c6493ec45140364>Email Management
Calendar Management
Web Research/ Google Research
Graphic Design using Canva and Picsart
Handling sensitive and confidential matters with discretion
PDF Conversion
Data Entry/Encoding
Social Media Research
Instagram Research<8efe80624d780eba0c6493ec45140364>Facebook Page logo and cover photo
Administrative Support
Product Photography


Furthermore, I am experienced in utilizing various customer service platforms, including phone, email, and live chat systems. I am also proficient in CRM software and have a strong ability to multitask effectively while maintaining attention to detail.
I am passionate about continuously improving my skills and staying up-to-date with industry trends. I believe in going the extra mile to ensure customer satisfaction, and I am always open to feedback and suggestions to further enhance my performance.
If you are seeking a customer service professional who is dedicated, adaptable, and committed to providing exceptional support, I am ready to contribute my skills and make a positive impact on your organization's customer experience. Let's work together to deliver unparalleled service and leave a lasting impression on your valued customers. Please contact me.


Regards,
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"Don’t get distracted. Never tell yourself that you need to be the biggest brand in the whole world. Start by working on what you need at the present Upgrade to see actual infont and then what you need to do tomorrow. So, set yourself manageable targets." - Jas Bagniewski, founder and CEO of Eve Mattress.

Top Skills

E-Commerce » Product Research

Experience: Less than 6 months

Design » Graphic Design

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Other Skills

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Office and Administration » Transcription

Office and Administration » Data Entry

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
32
Gender
Female
Website
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Address
General Trias, Cavite
Tests Taken
IQ
Score:  138
Uploaded ID
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