Technical Support Specialist/ Customer Service Representative/ Bookkeeper

My deep knowledge of various software and hardware systems enables me to offer tailored solutions that improve efficiency and minimize downtime. This, coupled with my empathetic approach as a Customer Service Representative, ensures that clients feel heard, valued, and at ease even in the face of challenges.

As a Customer Service and Technical Support Representative in a Business Process Outsourcing (BPO) environment, I excelled in providing top-notch assistance to customers in the mobile services industry. Honed my ability to deliver exceptional service in a fast-paced and dynamic environment. My dedication to providing insightful solutions, technical expertise, and empathetic support positively impacted customer satisfaction and contributed to the overall success of the mobile services team.

Passionate about delivering swift and accurate technical solutions to users via email. Proficient in troubleshooting complex issues, analyzing root causes, and collaborating cross-functionally for issue resolution. Skilled in empathetic communication, product education, and continuous improvement.

Detail-oriented Accounting Bookkeeper with comprehensive training in accounting principles, acquired through rigorous coursework and specialized programs. Proficient in financial statement analysis, double-entry bookkeeping, and general ledger maintenance. Skilled in utilizing accounting software including QuickBooks and Excel for accurate data entry and record keeping. Effective communicator with a commitment to upholding ethical standards and confidentiality. Eager to contribute theoretical knowledge and learn from practical experience in a professional accounting environment.