Customer Support • Cold Calling • E-commerce

I have extensive experience handling phone calls and building connections with customers from my previous role as a CSR at a BPO company, where I managed 50-100 inbound calls daily. While simultaneously providing solutions to customers, I effectively managed tasks such as note-taking, applying extensive product knowledge, overseeing logistics, processing payments, and resolving problems.

I am highly skilled and confident in English communication, able to express myself clearly and effectively. My experience in the BPO industry has strengthened my adaptability and honed my phone support skills, allowing me to handle diverse customer interactions with ease.

In both my customer service and entrepreneurial experience, I have consistently used the English language across various channels, including phone calls, chats, product listings, descriptions, and emails. I use English daily, both at work and in my personal life.

In managing my small business, I primarily communicate with customers through chat while independently handling all operational tasks. In my role as a Customer Service Representative at a BPO company, I was trained to manage up to three chats simultaneously, in addition to providing phone support. I use English most of the time, as I am more comfortable with the language. I type quickly and accurately, paying close attention to detail. My communication skills include proper punctuation, positive scripting, and delivering accurate resolutions to customer inquiries.

Both my training and experience in the BPO industry, as well as managing my small business, have been focused on Business-to-Consumer interactions. These experiences have not only honed my communication skills but also expanded my expertise in problem-solving, quick thinking, design, editing, sales, and customer relations. Since 2020, I have cultivated a loyal customer base for my small business, with many customers repeatedly purchasing from and supporting my venture. These interactions have allowed me to build lasting connections through the application of these skills.

While managing my small online clothing business, I have successfully handled product listings on both Shopee and TikTok Seller Center, ensuring accuracy in product details tailored to each platform's requirements. I am highly proficient in using these e-commerce tools to optimize listings and drive sales.

Customers have praised me for my thoroughness and attention to detail. I ensure that every aspect of the process is meticulously addressed, with a focus on accuracy and quality. My commitment is one of the key reasons why my customers continue to return and I am eager to bring this same level of dedication and skill to your business.

I have hands-on experience managing inventory for my small online clothing business, where I oversee every aspect of the process. This includes tracking stock levels, updating product listings, and ensuring timely restocking.

I have a solid understanding of basic design skills using Canva and other editing tools. I regularly use free resources to expand my knowledge in photo editing, applying these skills to enhance the visual content for my small business.