Customer Service Expert | Quality Assurance Analyst

Overview

Looking for part-time work (4 hours/day)

at $5.60/hour ($492.80/month)

Bachelors degree

Last Active

September 25th, 2024 (2 days ago)

Member Since

August 29th, 2022

Profile Description

I have more than 5 years of experience in the contact center industry supporting US-based customers. I have handled different types of businesses such as customer service, sales, escalations, and billing.

I am fully skilled in handling customers appropriately, ensuring customer satisfaction and positive customer experience.

As a customer service expert, I was consistent in providing quality customer support and customer satisfaction which allowed me to step up into a quality assurance analyst role.

I’m a strong believer in integrity as this is the backbone of the company and a self-motivated individual bringing valuable experience in customer service and quality assurance.

Below are the experiences I have as a customer service expert and quality analyst:

Customer service which includes answering phone calls and emails
Troubleshooting
Data entry
Reporting
Monitor and evaluate the agent’s interactions and provide actionable insights
Provide feedback and recommendations to address the skill and knowledge gaps, which will prevent recurring issues

Additional knowledge and skills:

Communication skills - Fluent in both verbal and written communication
Technical skills - Knowledge of tools like MS Excel, word, outlook, and PowerPoint or Google Docs and sheets
Problem-solving or issue-resolution skills
Time management
Keen attention to details
Exceptional interpersonal skills and customer care
Technical Comprehension
Strong knowledge of quality evaluation and customer service metrics
Applications used to communicate: Email, skype, slack, Microsoft Teams, Ring Central