Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelor of Science in Computer Science

Last Active

November 25th, 2024 (4 days ago)

Member Since

August 17th, 2022

Profile Description

Business Skills
• Team management - ensure all tasks are carried out and that all teaUpgrade to see actual infombers are productive and working as efficient as Upgrade to see actual infoing the company performance management programs; appraise, coach, provide feedback & guidance to the teaUpgrade to see actual infoUpgrade to see actual infovelop teaUpgrade to see actual infombers to ensure compliance of policies and procedures ensuring service delivery standards are maintained. Congratulate teaUpgrade to see actual infombers for things they are doing good/better/best. Ensure timely turnaround of customer queries and compliance of operational standards of SLAs & KPIs are met constantly and consistently.
• Monitor - monitoring of all contractual Upgrade to see actual infoaling with issues and assisting with escalations which have been referred to the Supervisor/Team Manager. Taking accountability and following through on action plans to ensure best performance is achieved and maintained.
• Quality - perform quality reviews to ensure that the performance is not only hitting the KPIs and SLAs but also with high quality, conduct coaching and discuss root causes/factors for degrading performance and come up with action plans.
• Develop - develop teaUpgrade to see actual infombers to become consistent performers. Identify high potential employees and develop them to the career path they are willing to take.
• Analyze – make an analysis of reports to check and figure out root cause of situations that might arise, root cause of degrading performance and devise an action plan to get it back to the right track.
Professional Experience
Worked my way up from being an entry level employee (agent/staff) to a part of the management team to an Operations Manager. My experience all throughout these years enable me to understand agents/staff and help me formulate strategies that would allow a win-win situation most of the Upgrade to see actual info also allows me to forecast situations that we need to be prepared for and situations to avoid. Very familiar with managing email and calendar(meetings and reminders), proficient in using Microsoft Office tools, proven reliable and can get the work done with minimum supervision, proven fast learner, proven to be resourceful and proven to take initiative and not just wait for instructions.