Hello there, I'm Jennielyn. Working as a team manager in one of the BPO company in the Philippines.
I have created quality analyst reports and held regular calibrations in alignment of processes and policies of the client. Identifying opportunities to improve, support agent and client experience.
I have also created a scoring sheet to test trainee comprehension and
My interest in improving the agents and customer experience had landed me a role as a senior supervisor, which gave me a better platform to share my ideas that will lead to the betterment of the processes in place.
I am knowledgeable in using MS apps (word, excel, powerpoint) and very much willing to learn
Thank you.
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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