JENNIELYN

Innovating the Future: Where Potential Meets Experience

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Overview

Looking for part-time work (6 hours/day)

at $3.60/hour ($475.20/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

August 3rd, 2022

Profile Description

Hello there, I'm Jennielyn. Working as a team manager in one of the BPO company in the Philippines.
I have created quality analyst reports and held regular calibrations in alignment of processes and policies of the client. Identifying opportunities to improve, support agent and client experience.
I have also created a scoring sheet to test trainee comprehension and Upgrade to see actual infosigned training calendars for the trainer and trainees to adhere.
My interest in improving the agents and customer experience had landed me a role as a senior supervisor, which gave me a better platform to share my ideas that will lead to the betterment of the processes in place.
I am knowledgeable in using MS apps (word, excel, powerpoint) and very much willing to learn Upgrade to see actual info has always been my goal to exceed the customer and my employer's expectations.
Thank you.

Top Skills

Other Skills

Experience: Less than 6 months

Experience: 5 - 10 years

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
38
Gender
Female
Website
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Address
San Jose Del Monte City, Bulacan
Tests Taken
IQ
Score:  124
DISC
Dominance: 45
Influence: 20
Steadiness: 26
Compliance: 9
English
C2(Advanced/Mastery)
Government ID
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