Talent Sourcing Specialist / Customer Service Representative / Media Review Analys

As a Customer Service Representative for Amazon's retail account, I play a crucial role in enhancing the shopping experience for customers by addressing inquiries, solving problems, and providing seamless interactions with the brand. My responsibilities include: • Responding to Customer Inquiries: Handling customer questions and concerns via phone, email, live chat, and social media, ensuring timely and accurate information regarding orders, products, and services. • Processing Returns and Refunds: Managing returns, refunds, and exchanges in accordance with Amazon's policies, ensuring customer satisfaction and adherence to company guidelines. • Troubleshooting Issues: Resolving issues related to account settings, payment options, and shipping problems by offering step-by-step solutions. • Assisting with Navigation: Helping customers navigate the Amazon website or app, including finding products, understanding product features, and making purchase decisions. • Escalating Complex Issues: Escalating more complex issues to higher-level customer service or technical support teams to ensure prompt and effective resolution. • Collecting Feedback: Gathering feedback from customers on their shopping experience and relaying this information to relevant departments to identify areas for improvement. • Monitoring Reviews: Managing customer reviews and ratings on the Amazon platform, addressing negative feedback, and thanking customers for positive reviews. • Participating in Special Projects: Engaging in special projects or initiatives aimed at improving the customer service experience, such as beta testing new features or services. In this role, I leverage my strong communication skills, attention to detail, and customer-first attitude to foster customer loyalty and contribute to the overall satisfaction associated with the Amazon brand. My goal is to ensure that each customer interaction is positive and supports Amazon's reputation for outstanding service.

As a Talent Sourcing Specialist, I excel in identifying and attracting top-tier talent to meet the strategic needs of the organization. My role involves: • Strategic Sourcing: Utilizing a variety of sourcing techniques, including social media, job boards, networking events, and employee referrals, to find and engage with potential candidates. • Building Talent Pipelines: Developing and maintaining a robust pipeline of qualified candidates for current and future hiring needs, ensuring a steady flow of talent. • Market Research: Staying informed about industry trends, salary benchmarks, and competitive intelligence to advise hiring managers and refine sourcing strategies. • Employer Branding: Promoting the organization's brand and values to potential candidates, highlighting the benefits and opportunities of working with the company. • Relationship Management: Building and nurturing relationships with passive candidates, keeping them engaged and informed about relevant opportunities. • Collaboration with Hiring Managers: Partnering with hiring managers to understand their specific needs and preferences, providing insights and recommendations to improve the recruitment process. • Data-Driven Decisions: Leveraging data and analytics to track sourcing effectiveness, identify areas for improvement, and optimize recruitment strategies. In this role, I combine my strong communication skills, attention to detail, and passion for talent acquisition to ensure that the organization attracts and retains the best talent. My goal is to contribute to the company's success by building a diverse and high-performing workforce.

have extensive experience in gathering and analyzing data to support informed decision-making. My role has involved: • Data Collection: Utilizing various tools and methodologies to collect accurate and relevant data from multiple sources. • Data Analysis: Analyzing data to identify trends, patterns, and insights that drive strategic initiatives. • Reporting: Creating detailed reports and visualizations to present findings in a clear and actionable manner. • Quality Assurance: Ensuring the integrity and accuracy of data through rigorous validation and verification processes. • Collaboration: Working closely with cross-functional teams to understand their data needs and provide tailored solutions. My ability to gather and interpret data effectively has been instrumental in supporting business objectives and driving continuous improvement.

During my college days, I honed my writing skills as an article writer and served as the Opinions Editor for our school publication, QUEST. In these roles, I was responsible for: • Article Writing: Crafting well-researched and engaging articles on a variety of topics, ranging from campus events to broader societal issues. My writing aimed to inform, entertain, and provoke thought among readers. • Editorial Leadership: As the Opinions Editor, I led a team of writers, guiding them in developing compelling opinion pieces and ensuring the quality and coherence of the content. • Content Review: Reviewing and editing submissions to maintain high editorial standards, providing constructive feedback to writers to help them improve their work. • Voice and Style: Ensuring that the opinion section reflected diverse perspectives and maintained a consistent voice and style that resonated with our readership. • Collaboration: Working closely with other editors and contributors to plan and execute the publication's editorial calendar, ensuring timely and relevant content. These experiences not only enhanced my writing and editing skills but also taught me the importance of effective communication, teamwork, and leadership in a dynamic publishing environment.

As a Chat Support Representative for the Verizon Largo account, I provided exceptional customer service through real-time chat interactions. My responsibilities included: • Customer Assistance: Addressing customer inquiries and resolving issues related to Verizon services, billing, and technical support. • Efficient Problem-Solving: Quickly diagnosing and troubleshooting problems to provide effective solutions, ensuring customer satisfaction. • Product Knowledge: Maintaining up-to-date knowledge of Verizon products and services to offer accurate information and recommendations. • Multitasking: Managing multiple chat sessions simultaneously while maintaining a high level of service quality. • Documentation: Accurately documenting customer interactions and resolutions in the system for future reference. My role required strong communication skills, attention to detail, and the ability to work efficiently under pressure, all of which contributed to a positive customer experience.

As a Data Entry Specialist, I have developed a keen eye for detail and a high level of accuracy in managing and inputting data. My responsibilities include: • Data Input: Accurately entering large volumes of data into databases and systems, ensuring all information is up-to-date and error-free. • Data Verification: Reviewing and verifying data for completeness and accuracy, identifying and correcting any discrepancies. • Database Management: Maintaining and updating databases, ensuring data integrity and security. • Documentation: Organizing and filing digital and physical documents systematically for easy retrieval. • Efficiency: Utilizing various data entry software and tools to streamline processes and improve productivity. My role requires strong organizational skills, attention to detail, and the ability to work efficiently under tight deadlines, all of which contribute to maintaining high-quality data management.

As a Virtual Assistant for a startup recruitment agency in the Philippines, I played a key role in supporting the agency's operations and growth. My responsibilities included: • Administrative Support: Managing schedules, coordinating meetings, and handling communications to ensure smooth daily operations. • Candidate Sourcing: Assisting in the sourcing and screening of candidates, maintaining a database of potential hires, and scheduling interviews. • Client Relations: Communicating with clients to understand their recruitment needs and providing timely updates on the hiring process. • Data Management: Organizing and maintaining accurate records of candidates, clients, and job postings. • Marketing Assistance: Supporting marketing efforts by creating and managing content for social media and other promotional materials. My role required strong organizational skills, attention to detail, and the ability to multitask effectively, all of which contributed to the agency's success in attracting and placing top talent.

As a Social Media Video Editor, I specialize in creating engaging and visually appealing video content tailored for various social media platforms. My responsibilities include: • Video Editing: Editing raw footage into polished videos, incorporating graphics, animations, and special effects to enhance the content. • Platform Optimization: Tailoring videos to meet the specific requirements and best practices of different social media platforms, such as Instagram, Facebook, TikTok, and YouTube. • Creative Storytelling: Crafting compelling narratives that capture the audience's attention and convey the intended message effectively. • Collaboration: Working closely with content creators, marketing teams, and clients to understand their vision and ensure the final product aligns with their goals. • Trend Awareness: Staying updated with the latest trends in social media and video production to create relevant and timely content. My role requires a blend of creativity, technical skills, and a deep understanding of social media dynamics, all of which contribute to producing high-quality videos that drive engagement and reach.