About Me:
In my diverse career journey, I've gained valuable experience across various roles and industries:
I established a small online record shop specializing in vinyl records and CDs back in 2021. My experience in e-commerce includes product research, procurement, listing creation, description modification, order processing, shipment tracking, handling returns, and reshipment when necessary.
I also provided technical support for a Telecommunications company in the US. I also handled order management and customer service for a UK-based Food Delivery account.
I served as a Guest Experience Representative for a US-based Car Rental account as well.
Excelled as an Order Management and Payment Fraud Prevention Specialist for a US-based Food Delivery account.
Functioned as an E-Commerce Specialist, managing product listings, optimizing content, and overseeing inventory management in not just one, but to clients simultaneously.
Skills:
Order management
Customer service
Fraud prevention
Technical troubleshooting
Inventory management
E-commerce management
Content optimization
Technical support
Additional Information:
Dedicated, reliable, and committed to delivering high-quality work, my diverse experience has equipped me with a wide range of skills that can contribute effectively to any team or project.
Experience: 2 - 5 years
Shopify, Magento, Amazon etc in my 4 years working as a E-Commerce Specialist / CSR.
Experience: 2 - 5 years
4 years CSR experience handling Orders, Rentals and E-Commerce.
Experience: 2 - 5 years
I have my own small business and I also manage listings/orders for restaurants, and stores in the US, UK and the Philippines.
Experience: 2 - 5 years
This should be 5 star rating however, OLJ has rating restrictions. While performing multiple customer service related tasks, sending emails are one of the skills that I mastered on the past 4 years. (Gmail, Outlook, ZenDesk, and FreshDesk are common tools for sending emails.)
Experience: 2 - 5 years
This should be 5 star however OLJ has a rating restrictions. Mastered the art of communicating with the customers, clients (merchants, hosts and etc) in the past 4 years in the BPO industry.
Experience: Less than 6 months
Data entry is essential in my everyday task in BPO, E-Commerce and reservation.
Experience: 2 - 5 years
Expert in providing great customer experience via chat, phone, sms and email in the past 4 years.
Experience: 2 - 5 years
This should be 4 star but due to OLJ rating restrictions, I rate this 3. I do troubleshooting of apps used by customers/restaurants and drivers or POS used for restaurants.
Experience: 1 - 2 years
Excel is a essential part of my data entry task. Most of the inventories that needs to be monitored are recorded on the excel. Although we have Magento, Shopify and the likes to check inventories, excel files are important as a backup.
Experience: 2 - 5 years
This should be 5 star rating however, OLJ has rating restrictions. While performing multiple customer service related tasks, sending emails are one of the skills that I mastered on the past 4 years. (Gmail, Outlook, ZenDesk, FreshDesk MailChimp and Salesforce are common tools for sending emails.)
Experience: 1 - 2 years
Scheduling rental reservation is part of my job, I utilized the clients' preferred software for scheduling travels/bookings. (Google Calendar, Calendly and the likes are also tools often used depending on the client/account).
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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