Customer Service/Quality Assurance

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

High school diploma

Last Active

December 1st, 2024 (today)

Member Since

March 24th, 2022

Profile Description

I have 2 years of experience as a Virtual Assistant or a subcontract email support for an E-Commerce business located in the US. I also worked as a part-time subcontract maintenance coordinator for a real estate business for 3 months. With those experiences, I learned several tools such as Salesforce as our CRM, Zendesk as our ticketing service provider, Slack, Microsoft Suite, etc. Aside from those tools, I built my work ethic. I am also a detail-oriented and customer-oriented person. Providing good quality customer service through email is my niche and I'd love to learn new things and adapt to different environments to improve my flexibility in all aspects.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

- Assisting customers with their concerns (i.e. refund requests, basic troubleshooting) - Ability to use CRMs (Zendesk, Salesforce, Appfolio)

Office and Administration » Personal Assistant

Experience: 1 - 2 years

In my previous work experience, I met a mentor who was able to teach me about good work ethic, dedication, and mold to become a better Virtual Assistant who is able to provide good quality virtual service.