I am a graduate of Tourism Management and I have a passion for customer service. I have 3 years of experience in the hospitality industry and during those times, I was able to successfully achieve my goals and diligently perform my roles.
In addition, I am a former Concierge Executive in a Condo/Hotel Property based in Manila, who specialized in offering excellent service in handling residents’ and guests’ requests with a multitude of individual inquiries in a timely and professional manner. Some of the examples of services I provided were preferential services, (i.e. restaurant reservations, flight arrangements, and confirmations) and also answering queries about house rules and procedures to Residents and Guests.
Furthermore, I am also a former Service Host in a 4-star hotel restaurant. Given that experience, I have also expanded my knowledge in Food and Beverage services.
Moreover, I have experience in managing a small business selling health and beauty products through different online shopping platforms. This business enhanced my knowledge about basic social media marketing and using tools like
I could help you perform internet research, content, and technical
I am a forward-thinking and visionary worker. I have an entrepreneurial mindset that is often surprising in a creative way. Also, I am fond of designing and working on breakthrough ideas. I could easily handle difficulties by finding possible solutions immediately that can lead to better and more innovative outcomes for clients.
As a Virtual Assistant, I am fully committed to providing my clients with bold and exemplary services. And also, I am dedicated to giving my contribution to the client’s business to achieve its vision and mission. My background in the Customer Service Industry earned me strong communication skills and knowledge. Being part of the client's success satisfies me in my work and the business’ achievements as well.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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