Team Leader Customer Service Representative (Chat Support)

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

February 2nd, 2022

Profile Description

Hello! I aUpgrade to see actual inforvic Upgrade to see actual info, I am currently working as Team Leader (Customer Service Representative - Chat Support) for almost 2 years now. I am a tech savvy and resourceful, this make me easily learn skills and adapt on the environment and task by utilizing free online resources. I am passionate, hardworking and flexible person.  

As a team leader I am responsible for;

- Oversee day-to-day teams' operation and performance.
- Monitor, motivate colleague and create healthy work environment and atmosphere.
- Attending chat and solve customer issues and Upgrade to see actual infomunicate with higher management to set team goals.
- Understand the Customer Care Business and Identify relevant modules to supervise.
- Strictly following the guidelines given by management or advising personnel.
- Reporting immediate forecast to the management regarding business formats and considering the communication as the top priority.
- Regulate the disciplinary actions on attendance, absent, malfunction & other mischievous activities.
- Reverting back to the management e-mails, Queries & providing genuine support to enhance the services.
- Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment.
- Ability to strategically manage operational responsibilities than just "getting the job done”.
- Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals.
- Handle escalated customer service issues either through direct personal action or refer to the proper individual/department.