NETWORK ADMINISTRATOR|TECHNICAL SUPPORT| VIRTUAL ASSISTANT

Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Bachelors of Science in information Technology Graduate

Last Active

November 29th, 2024 (yesterday)

Member Since

January 24th, 2022

Profile Description

Virtual Assistant Jobs: 

Gym Launch
Feb 2024 – September 2024
Responsibilities include: 
• Email and Chat Support (Front, Google Suite) 
• CRM Management (ASANA, Go-High Level, Zoho) 
• Admin Tasks (Slack admin, Trainerize admin, ASANA admin) 
• Website Management (Skool, Loom, GoDaddy, ZooUpgrade to see actual infoetings,
Kajabi) 

Buy Goods
June 2023 – September 2023
Responsibilities include: 
• Software Integrations (Company software) 
• Software Management (Click CRM, softwareprojects, API, JIRA) 
• Debugging 
• Communication and Ticketing system (;Skype)

RSI – Refund Service Inc. (Canada Revenue Agency)
March 2023 – June 2023
Responsibilities include: 
• Cold Calling (Zoiper) 
• Inbound and outbound Calls (Zoiper) 
• Customer Service (google suite) 
• Communication and Ticketing system (Mattermost)

Fulcrum Digital Solutions
February 2023 – March 2023 
Responsibilities include: 
• Scheduler and Apt Setter (Google Calendar, Air Table, Calendly) 
• CRM management (Monday, Hubspot) 
• Lead Generator (LinkedIn) 
• Cold Calling (Kixie) 

Skylight
November 2022 – January 2023 
Responsibilities include: 
• Phone and Email Follow-ups (Zendesk) 
• Order management (Shopify, Recharge) 
• Cloud Portal Management (Skylight cloud portal) 
• Communication and Ticketing system (Slack)

Cerebral Medical Virtual Assistance
January 2022 – August 2022 
Responsibilities include: 
• Scheduler (Google Calendar, Air Table) 
• CRM management (Med Management) 
• Appointment Setting (Zendesk, Med Management) 
• Communication and Ticketing System (Slack) 
• HIPAA Certified 

Road Side Virtual Assistance
November 2021 – May 2022 
Responsibilities include: 
• Scheduler (Google Calendar) 
• CRM Management and Appointment Setter (Air Table, Zendesk,
Salesforce) 
• Appointment Follow-ups (Ring Central) 
• Onboarding specialist – Interviewing aspirant agents (MS Excel) 
• EV System Support - diagnosing problems related to EVs and
providing support for EV charging issues, ensuring that clients received
prompt, effective solutions to get them back on the road safely.

BPO Experience: 

Concentrix – Davao City
Network Administrator / Customer Service Representative/ Technical Support Expert Tier 2/ SME
Tier 2 / Team Manager 
October 2018 – October 2021
Responsibilities include: 
• Concentrix Network Administrator 
• Amazon Customer Service Representative 
• Netgear Technical Support Expert 
• Netgear Subject Matter Expert tier 2 
• Netgear Network Administrator Expert 
• Netgear Team Manager

VXI Global Solutions – Davao City
Technical Support Representative/ Sales and Retention Specialist
August 2016 – August 2018 
Responsibilities include: 
• AT&T Technical Support Representative 
• AT&T Sales Specialist 
• AT&T Retentions Specialist 
• AT&T Subject Matter Expert 

Teleperformance Philippines – Davao City
Technical Support Representative
February 2015 – August 2016 
Responsibilities include: 
• Comcast Technical Support Representative 
• Comcast Customer Representative 

Other Experiences:
Project-Based Video Editor 
April 2014 – January 2015 
Responsibilities include: 
• Multimedia Graphic Designing 
• Video Editing 

Davao del Sur Electric Cooperative (DASURECO) – Digos City
Network Assistant Administrator 
May 2013 – June 2013
Responsibilities include: 
• Network Monitoring 
• Network Troubleshooting 
• Floor Cabling 
• Data Entry 
• Other computer-related issues

Skills and Attributes:

Networking:
•Traceroute 
• NSlookup 
• Netstat 
• IP Calculator 
• IP Scanner 

Interpersonal:
• Workflow Delegation 
• Debugging Resolution 
• Conflict Resolution 
• Client Negotiations 

Administrative:
• People Management 
• Logistic Planning 
• Software Implementation 
• Planning implementation 
• Coaching and implementation 

Software:
•Go-High Level
•Twilio
• Microsoft office 
• Air Table 
• Adobe Photoshop 
• Azure AD 
• Adobe Illustrator 
• Shopify 
• Adobe Premiere 
• Recharge 
• VMware 
• Cloud Portal 
•Med Management 
• Junglescout 
• Kaseya 
• Helium 10 
• Google Calendar 
• Salesforce 
• Zendesk
• Slack 
• Ring Central 
• SAP – Service Access Point