Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
November 28th, 2024 (3 days ago)
Member Since
December 5th, 2021
Profile Description
Motivated and detail-oriented virtual assistant with a strong foundation in administrative support and customer service. Eager to leverage my organizational skills and ability to multitask in a remote work environment. Proficient in handling various administrative tasks, managing schedules, and providing exceptional service. Quick learner with a passion for continuous improvement and a commitment to excellence.
SKILLS AND EXPERTISE:
1. E-mail handling and
2. Calendar & Meeting Scheduling
3. Research, Data Collection and Data Entry
4. Customer Support
3. Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook)
5. Other administrative support.
6. Customer Service (Chat, Phone
Education:
• Northeastern Mindanao State University former Surigao del Sur State University
Graduate of Bachelor of Science in Business Administration – Marketing Management
Experience:
Sykes Asia INC. (Found Ever)
1. Customer Service Representative (Banking Account)
- Assisted customers with their payment issues, interest
rates, Pay-off quotes, and loan applications. Effectively
research past contacts and document customers’ inquiries
and resolutions provided
2. Quality Analyst (Banking Account)
- Evaluates products, systems, and software to ensure
they meet an organization’s quality standards.
Investigating customer complaints and product issues,
draft quality assurance policies and procedures,
compile and analyze statistical data related to quality,
identify and remedy defects within the production
process
IBEX Global Solutions INC.
1. Customer Service Representative (Amazon Account)
- Assisted customer’s inquiries involving placing orders,
payment inquiries, promotions, and discounts, tracking
packages, and delivery issues. Researching product listing
and specifications.
2. Subject Matter Expert (Amazon Account)
- Providing accurate and up-to-date information, advice,
and solutions. Identifying areas where technical solutions
would improve business performance. Consulting across
business operations, providing mentorship, and
contributing specialized knowledge. Documenting
processes and disseminating information to all relevant
members of the business.
Top Skills
Office and Administration » Calendar Management
Experience: Less than 6 months
I was part of a Quality Analyst team and service recovery team, which helped me in managing my time to make sure that we are able to cover and not miss important meetings and tasks and with that we have a system to follow and a calendar with a time and motion to track our productivity. Effective calendar management skills involve organization, prioritization, communication, and adaptability. By mastering these skills, individuals can optimize their time, improve productivity, and ensure smooth coordination of appointments and commitments.
Customer Support » Customer Service
Experience: 5 - 10 years
I have been a Full Time Customer service representative for more than 5 years. I was able to handle Different line of business. All throughout the journey I have developed a lot of skills that showcase my ability to handle various tasks, resolve issues, and provide excellent service.
Office and Administration » Communication
Experience: 5 - 10 years
Effective communication skills are essential in various aspects of life, including professional settings. By continuously honing these skills, individuals can enhance their relationships, collaboration, and overall effectiveness in various aspects of life. Here are some essential communication skills I have learned from my past experience: Interpersonal Skills, Clarity in Written Communication, Presentation Skills, Adaptability, Active Listening, Confidence, Time Management in Communication.
Other Skills
Customer Support » Email Support
Experience: 1 - 2 years
My email support ability to record of all interactions between the customer and the support team has helped me improve my data handling skills such as documentation for tracking issues, referencing previous conversations, and ensuring consistency in responses.
Office and Administration » Data Entry
Experience: 2 - 5 years
Having to deal with customer concerns involves handling personal data, researching, analyzing, Data Management, Basic Analytical Skills including data interpretation some of the skills that I have developed throughout my customer service journey. And I believe these are valuable experiences and skills that is needed in the Virtual Assistant Post.
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Calape, Bohol
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 36%
- Influence: 5%
- Steadiness: 21%
- Compliance: 38%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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