Renaley

Senior Business Processing Specialist, Process Executive

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

November 29th, 2024 (today)

Member Since

November 11th, 2021

Profile Description

* Worked in the BPO industry (Finance, Insurance, IT Solutions, Data Entry, Content Writing, Social Media/Content Moderation), and Customer Service Agent (Email, Chat, Call) for 13 years.
* Monitor all transactions, ensure compliance with quality regulations, and maintain relationships with clients.
* Maintain knowledge of all technical information, resolve all issues in transactions, and perform corrections when required.
* Manage everyday work activities and inform the supervisor appropriately.
* Perform quality check assessments on all processes of various associates.
* Train and mentor new and existing associates regarding different processes.
* Lead different teams for different projects.
* Hardworking, fast learner, trustworthy, responsible, and highly disciplined.
* Knowledgeable with basic computer, internet usage, and HTML.
* Can work with minimal to zero supervision with keen attention to details.
* Amendable to work proficiently under pressure. 
* I am able to adapt myself to new conditions inside an organization.
* Very good and clear communication skills.
* Knowledgeable in computer applications (Outlook, Spreadsheet, MS Team, Zoom, Excel, Word, and PPT) and tools (Bitrix, Solidus, Kustomer, OKTA, UPS & D365, JIRA, AS400, Quality Metrix, Thirdlane, Kronus, and Zendesk).
* A proven team player who is flexible and has a zest for learning.

Basic Information

Age
35
Gender
Female
Website
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Address
Kawit, Cavite
Tests Taken
IQ
Score:  125
DISC
Dominance: 51
Influence: 26
Steadiness: 17
Compliance: 6
English
C2(Advanced/Mastery)
Government ID
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