* Worked in the BPO industry (Finance, Insurance, IT Solutions, Data Entry, Content Writing, Social Media/Content Moderation), and Customer Service Agent
* Monitor all transactions, ensure compliance with quality regulations, and maintain relationships with clients.
* Maintain knowledge of all technical information, resolve all issues in transactions, and perform corrections when required.
* Manage everyday work activities and inform the supervisor appropriately.
* Perform quality check assessments on all processes of various associates.
* Train and mentor new and existing associates regarding different processes.
* Lead different teams for different projects.
* Hardworking, fast learner, trustworthy, responsible, and highly disciplined.
* Knowledgeable with basic computer, internet usage, and HTML.
* Can work with minimal to zero supervision with keen attention to details.
* Amendable to work proficiently under pressure.
* I am able to adapt myself to new conditions inside an organization.
* Very good and clear communication skills.
* Knowledgeable in computer applications (Outlook, Spreadsheet, MS Team, Zoom, Excel, Word, and PPT) and tools (Bitrix, Solidus, Kustomer, OKTA, UPS & D365, JIRA, AS400, Quality Metrix, Thirdlane, Kronus, and Zendesk).
* A proven team player who is flexible and has a zest for learning.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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