I graduated with a degree in Information Technology, earning Cum Laude honors, which reflects my dedication and strong academic performance. With nearly nine years of experience in the BPO industry, I have developed a solid foundation in customer service, including the ability to handle difficult customers effectively. I understand the importance of providing exceptional customer service and strive to ensure that each interaction leaves a positive impression.My skills extend beyond customer service; as a SQL database specialist, I have a strong command of database management and analysis. I am adept at writing complex queries, optimizing database performance, and ensuring data integrity, which allows me to contribute effectively to any data-driven projects.I possess excellent multitasking abilities, allowing me to manage various responsibilities efficiently. I am a fast learner and willing to learn more, eager to expand my knowledge and skills further in both customer service and technical areas. Additionally, my typing speed is above average, and I am proficient in essential software tools such as Microsoft Word, Excel, and PowerPoint, enabling me to create comprehensive reports and presentations when needed.Overall, my combination of technical expertise and customer service experience makes me a versatile candidate, ready to tackle new challenges and contribute positively to any team.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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