E-commerce Virtual Assistant 

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

College Level

Last Active

November 17th, 2024 (6 days ago)

Member Since

October 27th, 2014

Profile Description

I am an E-commerce Virtual Assistant, responsible for managing accounts, processing orders, handling customer inquiries, and ensuring smooth order fulfillment. Maintain and oversee customer accounts, ensuring accurate information and prompt updates. Monitor account activity to prevent issues like chargebacks, cancellations, and delivery failures.
Manage order processing workflows, ensuring all orders are processed accurately and on time. Keep track with suppliers to ensure prompt order fulfillment and manage inventory levels. Track orders from placement to delivery, keeping customers informed of any status updates.
I am also resolving issues such as delays, cancellations, or returns in a professional manner to maintain customer satisfaction. And respond to customer inquiries promptly, addressing any questions or concerns related to their orders. Also able to handle escalations or disputes by coordinating with the appropriate departments or third parties.
I am also Proficient in using Microsoft Excel or Google Sheets for managing order data, and understanding of CRM or e-commerce tools.
Catch me at:
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