IT Technical Support

Set up Sonic Wall NetExtender VPN connection. Troubleshoot remote connection issues or VPN connection issues. Implement security and encryption of connection. Configuring VPN protocols, ensuring data encryption, and establishing secure remote access for users. Skilled in troubleshooting connectivity issues, optimizing network performance, and implementing robust security measures. Dedicated to safeguarding sensitive information and enhancing user privacy through seamless VPN solutions.

implementing, and managing Windows Server environments. Proficient in configuring and maintaining server hardware and software components, ensuring seamless network operations. Skilled in user management, Active Directory, group policies, and security protocols. Expertise in diagnosing and resolving server-related issues, implementing backup and disaster recovery solutions, and ensuring system performance and reliability. Committed to optimizing server infrastructure to meet organizational needs and enhance overall efficiency

Configuring, implementing, and managing Microsoft 365 services and applications. Proficient in deploying and managing cloud-based collaboration and productivity tools such as Microsoft Teams, SharePoint, OneDrive, and Exchange Online. Experienced in user management, security protocols, and troubleshooting issues related to Microsoft 365 applications. Dedicated to optimizing organizational efficiency and enhancing collaboration through the effective utilization of Microsoft 365 solutions.

Proficient in addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in effective communication, problem-solving, and empathetic handling of customer concerns. Committed to providing a positive and seamless customer experience while representing the organization's values and integrity.

Implementing, and managing robust computer networks. Skilled in configuring routers, switches, and firewalls to optimize network performance and security. Proficient in troubleshooting connectivity issues, managing network protocols, and ensuring data integrity. Experienced in monitoring network traffic, implementing security measures, and providing technical support to ensure seamless and secure communication within the organization

Digital image editing, graphic design, and photo manipulation. Skilled in utilizing advanced Photoshop tools and techniques to create visually appealing and engaging designs. Experienced in working with clients to understand their vision and translate it into creative visuals. Dedicated to producing high-quality graphics for various digital and print platforms, ensuring a strong visual impact and brand consistency.

skilled in providing prompt and efficient email assistance to customers and clients. Proficient in addressing inquiries, resolving issues, and ensuring clear communication. Experienced in utilizing email management tools, drafting professional responses, and delivering exceptional customer service. Committed to maintaining high-quality support standards and fostering positive customer relationships through email correspondence.