Jonalyn

CSR/E-commerce Specialists

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Overview

Looking for full-time work (8 hours/day)

at $3.20/hour ($563.20/month)

High school diploma

Last Active

February 26th, 2025 (yesterday)

Member Since

May 30th, 2021

Profile Description

I have 8 years of experience in the BPO industry, having worked as a Collections Agent, Customer Service Representative, and Ecommerce Specialist. During my time in collections, I was responsible for reaching out to prospective customers, negotiating payment terms, and finding solutions to resolve outstanding balances. This experience not only honed my negotiating skills but also allowed me to develop strong problem-solving abilities, multitasking, and the ability to engage with customers effectively under various circumstances. As an E-commerce Specialist, I was responsible for ensuring seamless customer interactions through email and chat, managing account documentation, and overseeing order processing . Lastly, I was a Customer Service Representative for two years which which I was exposed in a high-pressure, fast-paced environment has developed my ability to manage multiple tasks while maintaining a high standard of service.