Customer Service Representative, Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $3.60/hour ($316.80/month)

Bachelors degree

Last Active

November 23rd, 2024 (today)

Member Since

May 20th, 2021

Profile Description

 I am a proficient customer service agent, general virtual assistant, and data entry analyst constantly looking to improve the quality of my abilities.

Professional Experience:
Concentrix (Account: Aetna - General Virtual Assistant)
February 2023 - June 2024
Key responsibilities:
- Virtual assistant of a healthcare account. Provides thorough information about the eligibility and basic coverage of patients’ health insurance.
- Maintains quality output and provides excellent results.
- TOP survey feedback scorer: Excellent KPI standings.
- Perform data entry and other document-related reports.

Direct Client (Social Media Manager)
August 2022 - January 2023
Key responsibilities:
- Developing a Strategy: Develop a thorough social media plan that is in line with the objectives of the business and its brand identity. DUpgrade to see actual info which platforms are most effective for reaching your target audiences.
- Creating Content: Create interesting and pertinent content for posts on various social media platforms, such as infographics, videos, photos, and text. Create a content calendar to guarantee a regular publication schedule.
- Analytics and Reporting: Monitor and evaluate social media data to gauge the success of initiatives and strategies. Provide reports on key performance metrics (KPIs) like conversion rates, reach, and engagement.

Direct Client (Appointment Setter)
February 2022 - July 2022
Key responsibilities:
- Schedule appointments between potential clients or customers and sales representatives or professionals within an organization.
- Reaching out to leads, prospects, or existing clients via phone, email, or other communication chUpgrade to see actual infols to arrange meetings or consultations.- Communication skills, organization, persistence, and the ability to quickly build rapport with individuals to successfully schedule appointments and contribute to the overall sales process.
- Performs specific Data Entry and other administrative work.

Hard Skills
- Written and Oral Communication Skills
- Understanding of Different Softwares:  
 Microsoft Word, Google sheet 
  Canva, Chatgpt 
  Filmora, Capcut   
  Excel, Spreadsheet

Soft Skills: 
- Observant
- Decision-making skills
- Multi-tasking
- Easy to work witt
- Cooperative
- Adaptability
- Fast learner 

To learn more about my service please don't hesitate to email me at Upgrade to see actual info

Thank You.