Senior Fraud Specialist | Collections Specialist | CSR

• Reaching out to cardholders or businesses with overdue accounts through phone calls to collect outstanding payments. • Working with debtors to establish feasible payment plans or settlements that help them meet their financial obligations. • Keeping detailed records of all collection activities, including communications, payment arrangements, and account statuses. • Offering support and guidance to cardholders, helping them understand their obligations and the consequences of non-payment.

• Responding to customer queries about telecom services, including billing, plans, and technical issues. • Assisting customers with troubleshooting technical problems, service disruptions, and equipment issues. • Updating customer account information, processing service changes, and addressing billing concerns. • Handling and resolving customer complaints in a timely and professional manner to ensure customer satisfaction. • Informing customers about new products, services, and promotions, and recommending upgrades or additional services based on their needs. • Assisting with the ordering and installation of new services or equipment, including coordinating with field technicians if necessary. • Documenting interactions and transactions in the customer service management system for accurate record-keeping and follow-up. • Adhering to company policies and regulatory requirements to ensure service delivery and data privacy standards are met.

Resolve inbound calls from customers to verify transactions or respective accounts that have been flagged as suspicious. Process lost/stolen reports, helps cardholders regarding declined transactions, opening fraud claim, handling applications and provisioning mobile wallet.

• Developing engaging and relevant content, including posts, images, videos, and infographics, tailored to each social media platform. • Interacting with followers, responding to comments and messages, and fostering a positive community around the brand. • Monitoring social media metrics and analytics to assess performance, track engagement, and measure the effectiveness of campaigns. • Staying updated with the latest social media trends, tools, and best practices to keep the brand's content relevant and innovative. • Monitoring and analyzing competitors' social media activities to identify opportunities and stay competitive.