I have 7 years of experience
in the BPO industry, including 5 years as an ESL tutor and 2 years as an
Executive Virtual Assistant.
During my tenure in the BPO
industry, I have honed my skills in customer service, administration, and team
collaboration. As an ESL tutor, I developed strong communication skills,
patience, and the ability to tailor my teaching methods to meet diverse learning
needs. Transitioning to the role of an Executive Virtual Assistant, I expanded
my expertise in administrative tasks, time management, and project
coordination.
I have extensive experience
with various tools and platforms, including:
Zendesk: Handling customer
support tickets efficiently.
Stripe: Managing online
payment systems and resolving billing issues.
Google Docs: Creating,
editing, and collaborating on documents.
Trello: Organizing projects
and tracking progress.
ASANA: Managing tasks and
team projects.
Calendly: Scheduling
appointments seamlessly.
Slack &
Communicating and collaborating with tea
Dialpad: Managing phone
communications.
ChatGPT: Utilizing AI for
enhancing customer interactions and automating tasks. I am excited about the opportunity to bring my
background and skills an organization. I am confident that my
ability to adapt quickly, my dedication to continuous learning, and my passion
for providing exceptional support will make me a valuable asset.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 1 - 2 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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